Shipping & Handling

 

1) Domestic Shipping Within New Zealand 

FREE SHIPPING FOR ORDERS OVER $150 ACROSS NEW ZEALAND

[*Important: If you are based in a rural area/ South Island, one of our team members might get in touch with you to negotiate shipping fee.]

From $9.99 NZ POST (ETA. 1-4 working days)

From +$5.00 RURAL (ETA. 2-5 working days)

Click here to see if your address is in rural delivery area

  

2) Shipping to Australia (NZPOST & DHL EXPRESS) 

From $15.99 eParcel (ETA. 3-10 working days)

From $22.99 DHL Express Overnight (ETA. 2 working days)

 

3) Shipping to U.S.A (DHL EXPRESS)

From $29.99 DHL EXPRESS (ETA. 5-10 working days)

 

4) Shipping to South Korea

Q. How much is the shipping fee?

From $12.99 Korea Post (ETA. 5-7 working days)

 

Q. How many can I send to Korea at a time?

Health supplements: You can send up to 6 items to Korea at a time.

Honey: You cans send up to 5kg at a time.

 

Q. When does it get sent out?

All parcels are shipped out every Thursday and Saturday.

 

Q. What information do you need?

All Korean Customers need to provide their Korean phone number and Personal Customs Clearance Code (개인 통관 부호).You can get this from ➡ https://unipass.customs.go.kr/csp/persIndex.do

 

5) Shipping to France

[France] Regarding delivery in France, due to COVID-19 issue, after the first delivery attempt if the recipient is not reachable or the address closed, parcel will be immediately returned and this cannot be refunded.

 

6) Shipping to rest of the countries (DHL Express International)

We are more than happy to arrange shipping to where you are.

Please contact info@healthfarm.co.nz to discuss further. 

 

Handling 

All orders are shipped from Monday to Thursday, 10AM NZST

(Public holidays excluded)

Please expect 72 working hours of handling time.

 

https://www.nzpost.co.nz/personal/sending-internationally/parcels

 

Track Your Order

DHL Tracking : Click here

New Zealand Tracking : https://www.aramex.co.nz/tools/track/

 

Duties and taxes for International Purchasing

The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; The Healthfarm Store has no control over these charges, nor can we predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.

 

Notes for All Countries

Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded.
If parcel is discarded or returned due to customer's fault, refund cannot be made. Please double check your delivery information before checkout and take calls from shipping company for checking.

For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries. 

Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.

Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.

 

Customer Service

Contact our customer service for more information.

Customer Service Hours: Mon-Fri 10:00-18:00 (GMT+12)

E-mail: info@healthfarm.co.nz